Terms and Conditions | Raffiné Couture Custom Suits Canada

1. Introduction

Welcome to Raffiné Couture. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these terms.

2.Definitions

“Customer” refers to any individual or entity placing an order through our website.
“Services” refer to the design, customization, tailoring, and delivery of garments offered by Raffiné Couture.

3. Ordering Process

Customers may place orders through our website by providing accurate personal details, measurements, and product selections.
All orders are subject to acceptance and availability.
Raffiné Couture reserves the right to refuse or cancel any order at its discretion.
Prices are confirmed at the time of checkout and may change without prior notice.

4. Payment Terms

All payments must be made using the accepted payment methods displayed on the website.
Full payment is required at the time of purchase unless otherwise agreed.
All transactions are processed in Canadian Dollars (CAD).

5. Customization and Measurements

Customers are responsible for providing accurate measurements.
Raffiné Couture is not liable for fitting issues resulting from incorrect measurements submitted by the customer.
We recommend professional measurement assistance where possible.
In case of fitting issues due to production error, we offer adjustments or corrections in accordance with our policy.

6. Production Time

As all garments are made to order, production typically takes 4 to 6 weeks from order confirmation.
Delays may occur due to high demand, fabric availability, or unforeseen circumstances.

7. Shipping and Delivery

Delivery timelines vary depending on location.
Once the order is shipped, the risk of loss or damage passes to the customer.
Raffiné Couture is not responsible for delays caused by shipping carriers or customs.

8. Returns, Alterations, and Refunds

Due to the custom nature of our products, all sales are final.
Returns are only accepted in cases of defective items or errors in production.
Requests for alterations must be made within 7 days of delivery.
Refunds, if applicable, will be processed according to our refund policy.

9. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of Raffiné Couture and is protected by applicable copyright and trademark laws.
Unauthorized use is strictly prohibited.

10. Limitation of Liability

Raffiné Couture shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or services, except where required by law.

11. Governing Law

These Terms and Conditions are governed by the laws of Ontario, Canada.

12. Changes to Terms

Raffiné Couture reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website.